1 • Company Profile
Business Name: CESARE NORI
Legal status: Limited Liability Company (LLC)
Manager: Antoine Nori
Headquarters: 23, place Victor Hugo 31000 Toulouse
Phone: 07 72 13 03 36
E-mail: contact@cesarenori.fr and service.client@cesarenori.fr
Website: www.cesarenori.fr
Store Opening Hours: From Monday to Friday from 10 a.m. to 1 p.m. and 2 p.m. to 7 p.m. Saturday from 10 a.m. to 7 p.m.
Intra-community VAT: FR 20 328 090 410
Siret: 328 090 410 00015
NAF Code: 4771Z
CNIL Number: 1454722
2 • Scope and modification of the sales conditions
The present sales conditions aim to define the contractual relationships between CESARE NORI and the buyer and the conditions applicable to any purchase made through the merchant site of CESARE NORI.
The acquisition of a product through this site implies an unreserved acceptance by the buyer of these sales conditions. These conditions of sale will prevail over all other general or special conditions not expressly agreed by CESARE NORI.
CESARE NORI reserves the right to modify its sales conditions at any time. In this case, the applicable conditions will be those in force at the date of the order by the buyer. The current general terms and conditions of sale apply exclusively to individual customers wishing to make a purchase on the www.cesarenori.fr website.
3 • The Offer
The products offered on our site are only offered for sale to non-trading individuals. The offered products are those that appear in the catalog published on the CESARE NORI site. These products and services are offered within the limits of available stocks.
Any sold-out product will be reported. However, the availability and delivery of a product are only guaranteed by the sending by us of a confirmation email of your order. The catalog photographs are as faithful as possible but they cannot always ensure a perfect similarity with the offered product, particularly in terms of colors.
Indeed, depending on the internet browser or screen used, the colors of the articles may not perfectly match the real colors.
4 • Order Validation
The buyer, who wishes to buy a product must necessarily:
Fill out the identification form on which he will indicate all the requested coordinates or connect to his customer account if he has one. Fill out the online order form by giving all the references of the selected products or services. Validate his order after having checked it. Make the payment under the conditions provided. Confirm his order and payment. The confirmation of the order implies acceptance of these conditions of sale, recognition of having perfect knowledge and the waiver of his own purchasing conditions or other conditions. All the data provided and the recorded confirmation will constitute proof of the transaction. Confirmation will be considered signature and acceptance of the operations carried out. The seller will send by email confirmation of the recorded order. In case, regardless of our will, an unavailable item would be ordered, an unavailability notification will be sent to you by email or phone and we will refund the amount of the item on simple request or we can proceed with the exchange with another reference on your request (the total amount will then be adjusted according to the overpayment or the remaining due).
5 • Loyalty Program
Membership in the Cesare Nori loyalty program is free in-store and on our cesarenori.fr website. In-store, account opening is effective provided that the customer communicates the following information to our team: first name, last name and email address. Registration for the loyalty program is done in a dematerialized way. On our website, account opening is effective provided that the customer indicates their name, first name and email address. Registration for the loyalty program is done in a dematerialized way.
Cesare Nori SARL reserves the right to modify the conditions of the loyalty program and the opening of the loyalty account at any time. The loyalty program allows you to accumulate 5% of the order amount (excluding shipping costs). The use of loyalty points is subject to a period of 14 days from receipt of the order. Once this period has passed, the customer simply needs to log in to their customer account and convert their available points into a discount voucher. The use of the discount voucher is eligible for each order with a minimum purchase amount of €150 excluding shipping costs for a period of one year. Rewards are valid in-store and on our www.cesarenori.fr website. The customer's consent is required to benefit from the advantages of the loyalty program.
6 • Price
All offers of products, services and delivery methods, at the prices indicated in Euros, are valid in mainland France, Corsica and Monaco, while stocks last. For orders from the European Union, the VAT rate applied is the same as that of France. You will simply have to pay additional shipping costs, which will be indicated to you when choosing the delivery method.
For orders outside the European Union or DOM-TOM, the products will be invoiced to you tax-free and you will have to pay shipping costs calculated according to the destination country and the weight of the package. Upon receipt of the package, you will have to pay customs duty and local VAT according to the destination country.
The amount of shipping costs will be indicated to you when choosing the delivery method. For any questions about shipping costs for orders outside the European Union, please contact our sales team directly by email at service.client@cesarenori.fr or by phone at +33561228956.
7 • Payment
7.1. Payment Methods
By credit card
We accept VISA, MASTERCARD, AMERICAN EXPRESS, BLUE CARD. Payments by credit card will be made through the secure system PayZen, the most secure payment system in the world that uses the TLS protocol (encryption of all information related to the card) and is subject to numerous approvals (PCI DSS certification, CB Cartes Bancaires approval, Visa merchant agent approval...). At no time do your bank details appear in plain text or are visible to the merchant. We practice the debit of your bank card at the time of order. At the buyer's request, an invoice will be sent to him on paper showing the VAT.
By credit card via Paypal:
Application of Paypal's general terms and conditions of use. In case of refund, Paypal transaction fees will be deducted.
By PayPal
To benefit from this payment method, you must have an account with the company PayPal. In case of payment by PayPal, it is the general terms and conditions of use of Paypal that apply. In case of refund or cancellation, Paypal transaction fees will be deducted. Paypal offers 4x payment for orders from 50€ to 2000€. Credit over a period of 3 months with fees of 2.1% of the amount of your transaction capped at 20€. You have a withdrawal period of 14 days to renounce your credit.
In the event of a refund, the return costs are refunded by Paypal.
By bank transfer
When validating the order, you will receive our bank details (displayed on the online order form + e-mail), you will then have a period of 7 days to send us your transfer. An average of three working days is required to issue a transfer, therefore: past 10 days after issuing the order without receipt of your transfer, the order will be cancelled.
Payment in installments with Alma
Cesare Nori offers you the possibility to stagger the payment of your order in 3 or 4 installments debited from your account associated with your bank card. This payment facility is offered to you free of charge and does not involve any additional fees.
However, it is possible that an identity check may be carried out by Alma to confirm your identity. An additional working day for data verification is required. If you pay for your order in installments, you accept Alma's general client conditions.
In particular, you can only pay in installments for purchases whose amount is between €100.00 and €2,500.00. The fees applicable to this means of payment are, for each transaction, 0.00%.
This option applies to orders placed in France and Belgium and is not valid for orders placed for delivery abroad.
Conditions
This offer is reserved for adult individuals holding a bank card valid at least 3 months after the date of conclusion of the staggered payment contract and whose uses are not subject to a systematic authorization request (including Visa Electron, Maestro and Cirrus cards...).
Operation
For example, for a purchase of €450, you pay 3 installments of €150: €150 at the order, €150 at 30 days, €150 at 60 days after the order.
Subscription terms
When you place an order with a payment in several installments, you commit to pay for your order in full no matter what. In the case of a 3X or 4X payment without fees, supporting documents may be requested to secure your payment.
Cesare Nori reserves the right to accept or refuse your request for financing in 3 or 4 times.
Payment by deposit
Cesare Nori offers you the possibility to pay a 30% deposit to reserve your product. This payment method allows you to spread the payments over a period that suits you. We will send you the product once the total payment has been made. For more information, contact customer service at 05.61.22.89.56 or by email at service.client@cesarenori.fr.
7.2. Default of payment
CESARE NORI reserves the right to refuse to make a delivery or to honor an order emanating from a consumer who would not have fully or partially paid a previous order or with whom a payment dispute would be in progress of administration.
7.3. Anti-fraud control
The information related to your order is subject to an automated data processing whose responsible is FIA-NET S.A. This automated data processing aims to define a level of analysis of a transaction and to fight against credit card fraud.
FIA-NET S.A. and the merchant where you make your purchase are the recipients of the data related to your order. The non-transmission of data related to your order prevents the realization and analysis of your transaction.
The occurrence of a non-payment due to a fraudulent use of a credit card will result in the registration of the details related to your order associated with this non-payment within a payment incident file implemented by FIA-NET S.A. An irregular declaration or anomaly may also be subject to a specific processing.
In accordance with the Data Protection Act of January 6, 1978, you have at any time the right to access, rectify, and object to all of your personal data by writing, by mail and by proving your identity, to FIA-NET - Computer and Liberties Service - Treatments n°773061 and n°1080905 - 2/8 Rue Gaston Rebuffat, 75019 PARIS.
7.4. Securing
Our payment system complies with the latest 3D Secure standards set up by Visa (Verified by Visa), by Mastercard (MasterCard SecureCode), and by American Express with SafeKey.
**The 3D Secure protocol is expressed by an additional step during payment: the authentication of the cardholder.
Authentication takes place after entering bank data. The user is redirected to his bank's page to enter information independent of his card and specific to him. In most cases, an SMS with a unique code is sent to the cardholder. The latter must enter this code on the bank's secure page in order to definitively validate this step.
8 • Delivery
8.1. Shipping
From Monday to Friday, all orders placed and validated before 1 pm are shipped on the same day. Orders placed between Friday 1 pm and Sunday will be shipped before 6 pm on Monday.
In-Store Pickup in Toulouse
You can pick up your purchase for free in our shop at 23 place Victor Hugo in Toulouse (opening hours).
8.2. Our carriers
We work with the following carriers: Mondial Relay, Colissimo & Chronopost.
Mondial Relay:
Delivery by Mondial Relay is made to the relay point of your choice, in France, Corsica and European countries.
Delivery is free with Mondial Relay for purchases over 100€ in Metropolitan France and Corsica.
Colissimo Pickup & Home:
Delivery with Colissimo in France, Corsica and Monaco is either to your home (against signature) or to a pickup point or post office.
Delivery is free with Colissimo for purchases over 150€ in Metropolitan France and Corsica.
Colissimo International:
2 to 3 business day delivery: Germany, Austria, Belgium, Croatia, Denmark, Spain, Finland, Great Britain, Greece, Ireland, Italy, Luxembourg, Netherlands, Portugal, Sweden, Switzerland,
3 to 6 business day delivery: Canada, USA, DOM TOM.
Chronopost International
2 to 3 business day delivery: Germany, Austria, Belgium, Croatia, Denmark, Spain, Finland, Great Britain, Greece, Ireland, Italy, Luxembourg, Netherlands, Portugal, Sweden, Switzerland,
3 to 6 business day delivery: Canada, USA, DOM TOM.
Chronopost Express International
1 to 2 business day delivery: free from 1000€
To guarantee you the fastest delivery, we reserve the right to change the carrier initially chosen by a carrier offering equivalent services (UPS, Fedex...).
VAT Refund
If your habitual residence is in a non-EU member state or in a third state, the value added tax (VAT) can be deducted from the price of the goods you purchase in France.
The stamp of the customs office at the point of exit from the EU grants the seller the definitive benefit of the VAT exemption. It is up to him to proceed with the tax refund upon seeing the customs stamp.
More information: **https://www.douane.gouv.fr/fiche/detaxe-conditions-deligibilite**
9 • Returns and refunds
9.1. General return conditions
You need to return the item within 14 days of receiving the package. We accept returns of items that have never been worn, are still tagged, and are undamaged. Items must be in perfect condition and well folded in the packaging to avoid creases. Don't forget to also put the plastic packaging around the parcel to protect it. Personalized products and gift cards cannot be exchanged or refunded, only a credit note can be issued to you.
9.2. Request for exchange against another item or credit note request
In mainland France, for any purchase over 100€, we offer you the cost of your 1st return for any exchange or credit. A Colissimo transport voucher will be sent to you by email. You will need to print it, stick it on your return package and drop it off at a Post Office. For a second return (or more), the return shipping costs are borne by the customer regardless of the order amount. For any order less than 99.99 € in mainland France or outside mainland France, all shipping costs are borne by the customer. Request for credit on our website: the credit request entitles you to a 10% increase of the sum of the returned item. IMPORTANT: any credit obtained in our Cesare Nori store in Toulouse and which would be used on our online store will not result in a refund by our site. A new Cesare Nori credit note will then be generated and can be used in-store or online.
9.3. Request for refund
We offer you the possibility to request a return voucher from our customer service, by email at service.client@cesarenori.fr or directly on your customer account to benefit from our preferential rates. We will send you a voucher by email. You just need to drop off your package at a Post Office located in Metropolitan France. For any order equal to or above 100€, the incurred return shipping costs will be deducted from the refunded amount of the item on the payment method used during your order and will be credited back to you in the form of a credit note in your loyalty pot (worth 10€). For any order less than 99.99€, the incurred shipping costs for the return and the original delivery will be deducted from the refunded amount of the item on the payment method used during your order.
You have the possibility to request your refund within 14 days from the receipt of the package. The refund will be credited to the payment method used during your online order or in the form of an increased credit on your customer account. If your order was shipped to an address within the European Union, all sales taxes are refunded. Outside the European Union, customs and sales taxes are not refundable. You may be able to recover these costs by contacting your customs office directly. Upon receipt of the item in our premises, never worn, still tagged, and undamaged, Cesare Nori will refund the amount of your product within a maximum of 10 days, after expertise. Excluding gift wrap Refund following a Paypal purchase:
In case of a refund or cancellation of an order paid via Paypal, the Paypal transaction fees will be deducted from your refund.
9.4. Conditions of exchange and refund from abroad
Any order made from abroad implies the paid delivery by Colissimo or Chronopost International. You have the possibility to request the exchange or refund of your order within 14 days from the receipt of the package. In the case of an exchange, you must send us back your package by your own means, the return and reshipping costs are therefore at your expense. In the case of a refund, you must send us back the package by your own means. Once the package is received, the refund of your order will be credited to the payment method used during your order or in the form of a credit note on your customer account. The product will be fully refunded, excluding shipping costs. As stated above, sales and customs taxes are not refundable.
You may be able to recover these costs by contacting your customs office directly. The return of packages in the case of an exchange or a refund is at the customer's expense. Upon receipt in our premises of the item, never worn, still tagged, and undamaged, Cesare Nori will refund the amount of your product within a maximum of 10 days, after expertise. For any questions about delivery or returns from abroad, do not hesitate to inquire with our after-sales service, by email at service.client@cesarenori.fr.
10 • Warranties
All products supplied by the seller benefit from the legal warranty provided by articles 1641 and following of the French Civil Code. In case of non-compliance of a sold product, it can be returned to the seller who, after validation of the non-compliance, will take it back, exchange it, or refund it. All complaints, requests for exchange or refund must be made by email at service.client@cesarenori.fr or by postal mail at the following address: 23 Place Victor Hugo 31000 Toulouse within thirty days of delivery.
For any item purchased on our website, we guarantee:
A full refund of any product purchased on one of our websites, unworn, undamaged, and with its original tag attached. The refund request must reach us within 14 days of you receiving the package. An exchange of any unworn product, with its original tag and returned or brought back within 14 days of its purchase. Quality control of our items:
Any item sold on www.cesarenori.fr or in our Toulouse store is subject to a quality check upon receipt of the merchandise and before shipping your package. For any problem encountered with an item:
Please contact us at the following address: service.client@cesarenori.fr An expertise will be carried out on the item by our quality service. Following the expertise, a proposal for quotation, exchange, or refund will be proposed to you depending on the conclusion of the quality service.
11 • Disputes
The present contract is subject to French law. CESARE NORI cannot be held responsible for damages of any nature, whether material, immaterial, or physical, which could result from a malfunction or misuse of the marketed products. This is also the case for possible modifications to the products resulting from the manufacturers. The responsibility of CESARE NORI will, in any case, be limited to the amount of the order and cannot be implicated for simple errors or omissions that may have subsisted despite all precautions taken in the presentation of the products.
In the event of difficulties in the application of the present contract, the buyer has the possibility, before any legal action, to seek an amicable solution, with the help of a professional association of the branch, a consumer association, or any other counsel of his choice. It is reminded that the search for an amicable solution does not interrupt the "short delay" of the legal guarantee, nor the duration of the contractual guarantee.
It is recalled that in general, and subject to the appreciation of the Courts, compliance with the provisions of this contract relating to the contractual guarantee assumes that the buyer honors his financial commitments towards the seller. Complaints or disputes will always be received with benevolent attention, good faith always being presumed in the one who takes the time to explain his situations. In the event of a dispute, the customer will first contact the company to obtain an amicable solution. Failing this, the Commercial Court of TOULOUSE (31) is the only competent jurisdiction, regardless of the place of delivery and the mode of payment accepted.
12 • Liability
The seller, in the process of online sales, is only bound by an obligation of means; its liability cannot be engaged for damage resulting from the use of the Internet network such as loss of data, intrusion, virus, service disruption, or other involuntary problems. Intellectual property: all elements of the CESARE NORI site are and remain the exclusive intellectual property of CESARE NORI. No one is authorized to reproduce, exploit, redistribute, or use for any purpose whatsoever, even partially, elements of the site whether they are software, visual, or sound. Any simple link or hypertext link is strictly prohibited without the express written agreement of CESARE NORI.
13 • Personal data
In accordance with the law relating to data processing, files, and freedoms of January 6, 1978, the nominative information relating to buyers may be subject to automated processing. CESARE NORI reserves the right to collect information on buyers, including using cookies, and, if desired, to transmit to commercial partners the information collected. Buyers can oppose the disclosure of their contact information by reporting it to CESARE NORI. Likewise, in accordance with Law No. 78-17 of January 6, 1978, known as the Data Processing and Liberties Law, you have a right of access, rectification, and deletion with regard to any information concerning you. This right can be exercised by mail at the following address: Cesare Nori, 23 Place Victor Hugo, 31000 Toulouse.
The automated processing of information, including the management of users' email addresses, was the subject of a declaration to the CNIL on 24/09/2010 registered under number 1454722.
14 • Archiving - Proof
CESARE NORI will archive order forms and invoices on a reliable and durable medium constituting a faithful copy in accordance with the provisions of Article 1348 of the Civil Code. The computerized registers of CESARE NORI will be considered by the parties as proof of communications, orders, payments, and transactions between the parties. Orders are archived for a period of 10 years from the last order.
At any time you can access the detail of your orders by sending an email to service.client@cesarenori.fr or by accessing your customer account.
15 • The gift card
Gift cards available can be ordered within the framework of the distance selling system on the Internet. Any order for a gift card offered on the site implies consultation and express acceptance of these general conditions of sale.
Once ordered, the gift card will only be available by email and must be downloaded, printed, and the fields, name and first name, filled in to be usable.
It will be valid on our website as well as in the store at 23 Place Victor Hugo 31000 Toulouse.
16 • Google Analytics
Google Analytics features for display advertisers are enabled for on this site (Remarketing). Google uses cookies to broadcast our ads on its Display network sites. Thanks to the DoubleClick cookie, Google adapts the ads broadcast to users based on their navigation on our site. You can disable the use of this feature by going to the Ad Preferences Manager.