Most common questions

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Discover Cesare Nori

Emblematic since 1955, discover the world of Cesare Nori, its values and its commitments.

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Discover the historic Cesare Nori boutique in Toulouse

Located at 23 Place Victor Hugo in Toulouse, the Cesare Nori boutique has been in existence since 1955, on one of the central squares of Toulouse's gastronomic scene. Find out more about the boutique here.

How to contact us ?

You can contact us by email at We are available Monday to Saturday from 10am to 7pm.

Made in France Collection - Cesare Nori

Our CESARE NORI collection is 100% made in France. From manufacturing to fabrics, linings, zips and other accessories, everything is 100% made in France. This allows us to control our production chain, participate in the local economy and personalize our many models. Customization can be done in terms of color, material, zippers, pockets, collar or sleeves. 

Manufacturing sites

Most of the products we distribute are manufactured in France, Italy, Greece, Turkey, the USA and China. 

Will my size be available again soon? 

If you are unable to select your size or add the product to your basket, it means that the product is no longer available. In this case, we invite you to click on the "Warn me" button on the size selection pop-up for the product in question to program a stock alert. If the product is back in stock, you will automatically receive an e-mail informing you of its availability. 

How do I take care of my leather goods?

Care Tips for Leather Garments:

Avoid Moisture: Leather garments should be kept away from moisture as much as possible. If they get wet, allow them to air dry naturally, away from direct heat sources.

Use a Soft Brush: Regularly brush your leather garment with a soft brush to remove dust and dirt. This helps maintain its shine and appearance.

Condition Regularly: Apply a leather conditioner periodically to keep the leather soft and supple. Follow the product instructions carefully for best results.

Store Properly: When not in use, store your leather garment in a cool, dry place away from direct sunlight. Use a breathable garment bag to protect it from dust and humidity.

Handle with Care: Avoid sharp objects or rough surfaces that could scratch or damage the leather. Be gentle when handling and wearing your leather garment to prolong its lifespan.

Professional Cleaning: For deep cleaning or stubborn stains, consider taking your leather garment to a professional cleaner experienced in handling leather items.

By following these simple tips, you can help preserve the quality and longevity of your leather garment for years to come.


How do I take care of shearling goods ?

A shearling goods, cannot be cared for like any other garment. Find all our advice on how to care for your skin here.


How do I take care of my suede garment?

Do you own a suede piece and don't know how to care for it? Follow our care guide here.


How do I care for my fur garment?

To preserve its beauty and softness over time, we recommend that you carefully follow these maintenance tips:

  1. Air regularly: After each use, hang your real fur item in a well-ventilated area to allow the fur to breathe. Avoid storing it in a confined area such as a plastic bag, as this could alter its quality.
  2. Avoid direct exposure to sunlight and heat: Natural fur is delicate and can be damaged by prolonged exposure to sunlight or heat sources such as radiators. Avoid leaving your fur garment in a car exposed to direct sunlight.
  3. Avoid contact with water and excessive humidity: Natural fur can lose its shape and softness if wet. In the event of light rain, gently shake the item to remove any drops of water and leave it to dry in the open air, away from any source of heat. For light stains, use a soft, dry cloth to dab gently.
  4. Brush regularly: Use a special fur brush to remove small dust particles and keep the fur soft and silky. Brush in the natural direction of the bristles to avoid breaking them.

Entrust maintenance to a professional: For deep cleaning and regular maintenance, we recommend that you entrust your fur item to a professional fur cleaner.

How can I be sure I'm ordering the right size? 

Size guides are available on every product page on the site, but we recommend that you rely on our size advice in the description of each product. If you really have any doubts, don't hesitate to write us at

How can I find out about future launches, restocking or promotions?

Visit our website to discover our latest novelties, as well as returns and restocking.

Our newsletter and Instagram will keep you informed of Cesare Nori news and upcoming collection launches.

What should I do if I can't connect to my customer account?

If you encounter any difficulties, please contact Customer Service We will be happy to help you.

How do I reset my password? 

Click here and fill in your email address to receive an email link to reset your password. If you do not receive an email, this may mean that you are a guest. If this is the case, please contact us by email so that we can resolve the situation.

How can I delete my Cesare Nori customer account?

In accordance with the regulations applicable to personal data, you have the right to access, rectify, object to, limit the processing of, delete and port your data, which you can exercise by contacting our customer service department.

How can I change the customer address in my account?

You can change your email address via the My Information tab in your customer account.

Why create a Cesare Nori customer account? 

Your shopping experience is simplified by the fact that your personal information and order history are saved. By registering in the Cesare Nori customer file, you join the Cesare Club and the loyalty program. You'll also receive invitations to special offers and unique events.

What is the Cesare Nori sponsorship program? 

Refer your friends and receive a 5% reward for each referral who places an order on the site. Upon registration, your friend will also receive a 5% discount voucher for immediate use.

How can I use my loyalty points?

Simply go to the Loyalty Program section of your Cesare Nori customer account. If you have loyalty points, you can then convert them into gift vouchers by redeeming them.

If you encounter any difficulties, please do not hesitate to contact us by email

How long do I have to return a product?

You have 14 days from receipt of your order to return it.

The item must be returned in new condition, with the original labels attached and all packaging.

If these conditions are not met, Cesare Nori reserves the right to refuse the return and refund.

Consequently, the product will be returned to you (at your expense). 

What are my options for returning my online order?

Concerning your return request, you have 3 options:

1- A model exchange (for the same product in a different size or color, another model) with the return paid for as well as the reshipment of the order.

2- A credit note equal to the amount of your order (excluding shipping costs) increased by 10%. This credit is valid for the entire site, with no time limit, and you can request a refund of the initial amount of your order by bank transfer at any time.

3- A refund of the initial amount of your order. The €10 shipping charge (return label sent by us) will be deducted from your refund. The refund will be effective within 10 days of receipt of the order.

Return shipping costs are at the customer's expense in the following cases: 

- For orders shipped outside mainland France and Corsica

- For all items under 100€TTC

How can I return a product purchased on ?

You have 14 days to make your return request.

Personalized items, gift cards, gift boxes and cleaning products cannot be returned.

Items must be intact, unworn, with all accessories and tags attached.

We will exchange the item according to availability and after receipt of the return.

In order to return your order or an item, a prepaid return label will be sent to you by email on request.

Return shipping costs are at the customer's expense in the following cases:

For orders shipped outside mainland France and Corsica

For all items under €100 incl. VAT

To return unsuitable items, please send them via Colissimo to the following address:


23 Place Victor Hugo


Please enclose the invoice and a brief explanation of the reason for the return on the invoice.

For more information on the returns procedure, please contact our customer service department.

What should I do if I have received a damaged or faulty product?

If a product purchased in a Cesare Nori boutique does not meet Cesare Nori quality standards (problem encountered on first use), we recommend that you contact the boutique in Toulouse where the product was purchased.

For a product purchased from the Cesare Nori online store, we invite you to contact customer service via the contact form from Monday to Saturday, 10am to 7pm.

Cesare Nori reserves the right to refuse a defective return if it is linked to repeated or inappropriate use of the product.

How will I be reimbursed after I return a product?

You will be credited back to the payment method used for your online purchase within 10 working days. Please note that delivery charges are non-refundable.

Please note that for orders paid via Paypal, transaction fees will not be refunded.

How can I get a promotional code for my order?

For your first order on the Cesare Nori website, you can benefit from a -5% discount on your basket with the code: NEWSLETTER5

I placed my order more than 24 hours ago and I haven't received an email confirmation. What should I do now? 

Once the payment has been validated, a page is displayed summarizing the order number and amount, as well as the delivery address. An order confirmation will be sent to the registered e-mail address within 15 minutes of placing your order.

If you have not received confirmation, please check your "junk mail" folder. If the problem persists, please contact us.

How can I use a promotional code? 

Once in your basket, under the order summary, you'll find the box "Do you have a promotional code or loyalty points?". Enter the code you have been given, respecting capital letters and hyphens (we recommend you copy and paste it), and click "ADD".

The corresponding discount will be automatically deducted from the total amount. An advantage code can only be validated once, which is why we recommend that you insert it only when you wish to pay for your order.

Please note that loyalty vouchers and promotional codes cannot be combined.

How can I pay for my order?

Payment can be made by credit card, Apple Pay, Google Pay, Paypal (1x or 4x) or in installments (3x or 4x) with our partner ALMA. 

Payment by check is not possible. 

Payment by bank transfer may be accepted upon validation with management.

Can I pay in instalments? 

Yes, you can choose your payment method with Alma at checkout. This means you can pay in 3x or 4x installments at no extra charge. Payment in instalments is valid for orders between €100 and €2000.

Payment in 4x with Paypal is also possible, depending on the eligibility of your Paypal account. Please note, however, that if you make a payment with Paypal and then request a refund, Paypal transaction fees will be deducted from your refund.

How do I make purchases from my mobile device? 

Our site is responsive, which means it adapts to the format of the device you're using, allowing you to shop safely on your phone or tablet. All you have to do is access the site via the device of your choice and proceed with your shopping.

What gift-wrapping do you suggest?

We offer gift wrapping with gift paper, or you can choose the gift box option, which you can add directly to your basket.

Can I use my gift card on the website? 

The gift card can be used both on the website and in the store.

To use it on the website, simply enter your card code in the "Do you have a promotional code?" box in the shopping cart.  

Where can I view the invoice for my order? 

Your invoice is attached to your order shipment confirmation.

If you have not received the e-mail, you can go to your Cesare Nori customer account, Order History and download your invoice directly. 

Can I add a personalized message to my order? 

If you wish, you can write a personalized message to be included in your package. You can detail the content of this message in the "Message about your order" section after choosing delivery.

However, we reserve the right not to include your message if we consider it to be:

  • Inappropriate or contrary to public order or morality,
  • Incompatible with the brand image of Cesare Nori products,
  • Constitutes an infringement of third-party rights, trademark rights or copyright.

When will my credit card be charged? 

At the time of order confirmation, a payment authorization is reserved by your bank to ensure the availability of funds to honor deliveries. The amount is debited the next day. 

Do I have to pay taxes and/or customs duties?

For countries in the European Union:

Taxes are included in the product price. In most countries, you will not be charged any delivery costs by the carrier. In the event of a return, taxes will be automatically refunded at the same time as your order.

However, for orders to countries outside the European Union, taxes and customs duties are not included in the amount you pay when validating your basket. The carrier may ask you to pay them at the time of delivery. In the event of a return, we cannot reimburse the costs paid at the time of delivery, but customs may reimburse them upon presentation of proof of return and invoice. 

To obtain proof, please contact us by e-mail

What are the delivery options and times? 

For France, we offer several delivery options:

  • Colissimo with signature: the parcel is delivered to your home in 2 to 4 days.
  • Colissimo relai: the parcel is delivered to a relay point in 2 to 4 days.
  • Chronopost 24h: the parcel is delivered to you the next day if the order is placed before 1pm.
  • Chronopost 2shop: the parcel is delivered to a relay point in 4 to 6 days.

For deliveries outside France, we offer other delivery options:

  • Colissimo International: the parcel is delivered to your door in 3 to 5 days.
  • Chronopost International: the parcel is delivered to your door in 2 to 3 days.
  • Chronopost Express International: the parcel is delivered to your door in 1 to 2 days.
  • Mondial Relay: the parcel is delivered to a relay point in 4 to 6 days.

How much does delivery cost? 

Free delivery with Chrono2Shop for orders over €100 in France.

Free delivery with Mondial Relay for orders over €150 in Europe.

Free delivery with Colissimo for orders over €150 in mainland France and Corsica.

You can find our full price list here.

How can I track the progress of my order? 

You can track the progress of your order in your customer account.

The statuses are as follows:

  • Payment accepted: your order is being prepared.
  • Shipped: your order has left our premises.
  • Delivered: your order has arrived.
  • Order ready for collection: your order is available for collection in our boutique in Toulouse.
  • On backorder (paid): some of our products are "made to order". Products must be ordered and/or manufactured for you. The delivery time is indicated on the product sheet when you place your order. It may take 2 to 4 days for some products, or 2 to 3 weeks for others.

How do I know if my order has been shipped? 

Once your order has been dispatched, you will receive a shipping confirmation e-mail containing the tracking number and the carrier's link, enabling you to follow the progress of your delivery.

The link will be active once the parcel has been picked up by the carrier.

Can the order be delivered to the address of my choice? 

We can deliver your order to the address of your choice.

Please specify the delivery address when confirming your order.

Where do you ship?

We deliver to France, Corsica, Monaco, Germany, Austria, Belgium, Canada, Denmark, Spain, Finland, Great Britain, Greece, Ireland, Italy, Luxembourg, Malta, Norway, Netherlands, Portugal, Sweden, Switzerland, USA, DOM TOM and North Africa.

Where is my order shipped from? 

The online store's warehouse is located in Toulouse, France.

What should I do if I have a problem with the delivery of my order?

Delivery to a relay point:

When your point relais is unavailable, overloaded or closed for exceptional reasons, the carrier is obliged to deliver your parcel to another point relais.

Unfortunately, we cannot change the delivery address once the carrier has dropped off your parcel. If you are unable to collect it, the parcel will automatically be returned to us.

Home delivery:

For delivery with Colissimo, if you are not at home at the time of delivery, the deliveryman will come to your home the next day or drop off your parcel at a nearby point relais.

For Chronopost deliveries, if you were not at home at the time of delivery, the driver may have left the parcel with your neighbor. 

If the delivery problem still does not seem to be resolved, please contact us by email

Customer service is in France and is open from 10am to 7pm.